Contact Us

The Board of Pharmacy's address is:
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
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Normal Office Hours: Monday-Friday 8:00am to 5:00pm

Key Contact Information:

Main Telephone: (916) 518-3100

Main Fax: (916) 574-8618

Send a Message to the Board:

For consumers with inquiries or who wish to file a complaint:

From 8:00-5:00

(916) 518-3100

On-line Complaint Form

Questions for a Board of Pharmacy Inspector:

Contact a board inspector if you have questions about pharmacy law or regulations. An inspector is available to answer telephone inquiries Monday through Thursday from 9 a.m. to 1 p.m.

• Phone: (916) 518-3100
• Fax: (916) 574-8618

Note: The board’s inspectors and staff cannot provide legal advice, but they will assist you by identifying statutory and regulatory sections that pertain to your questions. If you need legal advice, please contact a lawyer.

Public Records Request:

Submit a written request to the:

California State Board of Pharmacy
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
Attention: Public Records Desk

You may also fax your request to (916) 574-8618

For a list of board licensees:

The California Department of Consumer Affairs (DCA) Open Data Portal contains non-confidential aggregate statistical data in a user-friendly format covering many of DCA’s core activities such as, Licensing, Renewals, Applications, and Enforcement. The data portal provides access to view, interact, analyze, and download data for any active DCA board or bureau. We invite all to search, explore, and engage with our data. Consumers may now access DCA’s open data portal link at https://www.dca.ca.gov/data/index.shtml

To report licensing issues related to a compounding pharmacy:

For licensed sterile compounding licensingrelated issues send us a message.

To report compounding related issues:

To report compounding related issues send us a message.

• Adverse drug experience
• For compounded sterile preparations (CSPs) report within 12 hours to the board.
• Helpful information to include with report: patient name, drug name, lot numbers and description of adverse drug experience, contact information.

• Recalls
• For compounded nonsterile preparations (CSNPs) report with 12 hours.
• For compounded sterile preparations (CSPs) report within 12 hours.
• For radiopharmaceutical preparations report within 96 hours to the board.
• Helpful information to include with report: drug name, lot number(s), dates dispensed, date recall was issued, number of vials included in the recall, contact information.

• Complaint related to possible quality problems with the preparation
• For compounded nonsterile preparations (CSNPs) report with 96 hours.
• For products with added flavoring agent report within 96 hours to the board.
• For radiopharmaceuticals report within 96 hours to the board.
• Helpful information to include with report: copy of complaint, drug name, lot number, quality issue, contact information.

• Failure of sterile compounding equipment or environment requiring immediate use provisions
• Report to the board within 72 hours of the transition to immediate use.
• Helpful information to include with report: date of failure, date when immediate use provisions were implemented, contact information.

• Questions regarding sterile compounding inspections
• Helpful information to include with report: pharmacy name, license number, question, contact information.  

To report temporary closures of a licensed premise:

• Closures that exceed three (3) consecutive calendar days.  A temporary closure does not include a routine closure (including weekends or state and federal holidays), unless the closure exceeds four (4) consecutive calendar days.

Report temporary closures of a licensed premise

To report issues related to outsourcing facilities:

To issues related to outsourcing facilities, send us a message.

To report a theft, loss or impaired licensee:

Report a Drug Theft/Drug Loss/Impaired Licensee

Small Business/DVBE Advocate

To report stolen or fraudulent security prescription forms:

Contact the boards complaint unit and provide the following information.

• Prescriber Name(s) and specialty as listed on the prescription forms (MD, DDS, OD etc.)
• Clinic
• Address
• County